Frequently Asked Questions

The Standard Plan is $199/month or $165/month when billed annually. We also offer an Enterprise Plan with custom pricing for larger operations.

Yes — a 14-day free trial with full access to all features. No restrictions during the trial period. Sign up at app.sheprd.works/signup.

Yes, a credit card is required at signup via Stripe. Your card won't be charged until the 14-day trial ends. You can cancel anytime.

Yes — the Standard Plan is $165/month when billed annually, saving you about 17% compared to the monthly rate of $199.

Go to app.sheprd.works/signup, create your account, and enter your payment details. Your organization is set up automatically with a 14-day trial.

Most teams are up and running in under an hour. Once you add your properties and staff, you can start scheduling and tracking time immediately. New organizations receive starter data to help you get going.

Absolutely. Shepherd is a Progressive Web App — it works on any device with a browser. Your crew can install it to their home screen for one-tap access. No app store download needed.

No. Shepherd runs entirely in the browser. There's nothing to install on computers or phones. Just open the URL and log in.

Shepherd's calendar uses drag-and-drop to assign crews to properties. You can create assignments, move them between days, and copy/paste recurring visits. It supports day, week, and month views.

Yes — simply drag any assignment to a different day. Everything updates in real time, and your crew sees the changes instantly on their devices.

Yes. Shepherd has real-time conflict detection — if a crew member is double-booked or a property is scheduled twice, you'll see it immediately.

Crews log time per property visit using their mobile device. Supervisors can track daily time from the mobile dashboard. Time is allocated across task types with intuitive sliders.

Yes. Every time entry is tied to a specific staff member, property, and task type. You can review time breakdowns by person, property, team, or date range.

Shepherd handles pay period calculations automatically based on logged time. When you finalize a pay period, all time data is locked and ready for payroll — whether you process it manually or export to QuickBooks.

Every property gets a dedicated profile with budgets, visit targets, notes, images, requests, and assignment history. Properties can be organized by routes and zones for easy scheduling.

Yes. Shepherd has a dedicated Clients page that integrates with your property data. Manage client relationships alongside their properties and service history — all in one place.

Yes — Shepherd's Additionals feature lets you schedule and track extra work beyond regular property visits. Drag-and-drop scheduling, status workflows, and dedicated timekeeping, all integrated into the calendar.

Three roles: Admin (full access to everything), Supervisor (manages schedules, teams, and time), and Gardener (sees their assignments and logs their time). Each role gets a dashboard built for what they need.

Shepherd tracks staff availability with real-time conflict detection. You can set availability windows, see who's assigned where, and build teams with an interactive sidebar — no double-booking.

Yes. You can create teams, assign staff members, and track composition — all in real time. Teams can be dragged onto the calendar to schedule entire crews at once.

Admins and supervisors can send one-way announcements to specific roles — all supervisors, all gardeners, or the staff board. Perfect for weather updates, schedule changes, or company news.

Yes. Shepherd has a built-in feedback system where team members can submit feedback and requests. Admins can track and respond to feedback directly in the platform.

Yes. Shepherd's Tool Terminal handles checkout and return tracking for any equipment — power tools, trimmers, blowers, batteries, ladders, and more. It uses QR codes for fast scanning.

Each piece of equipment gets a QR code. Staff scan the equipment code to check it out and scan again to return it. The system tracks who has what, with a kiosk-friendly interface designed for the shop or office.

Anything with a QR code. Power tools, batteries, chargers, trimmers, blowers, ladders, safety gear — whatever your crew needs to check out. The system is general-purpose, not limited to batteries.

The Staff Board is a TV or kiosk display for your office. It shows assignments, announcements, and metrics. The V2 mosaic system gives you an arrangeable tile grid with independent controls per tile, auto-cycling slideshow, and kiosk reliability features.

Yes. The Staff Board V2 has per-tile stat controls — choose which metrics display, how assignments paginate (8 per page with auto-cycling), and which background gallery to use. Settings buttons auto-hide for a clean TV display.

The AI Query Panel lets you ask plain-English questions about your business data. Type a question like "Which staff member logged the most hours this week?" and the AI translates it to SQL, runs it, and shows results in a sortable table.

You can ask about staff utilization, budget vs. actual comparisons, time breakdowns by property or team, and more. Pre-built templates help you get started. Results can be exported to CSV or saved as custom metric cards on your dashboard.

Yes. Shepherd includes a Hiring Portal with a public careers page where applicants can submit applications and upload resumes. An admin dashboard lets you review, track, and manage applications with statuses like new, reviewed, interviewed, hired, or rejected.

Use the admin hire dashboard at app.sheprd.works/dashboard/hire. You'll see all applications with applicant locations on a map. Update statuses, review resumes, and move candidates through your hiring pipeline — all inside Shepherd.

Yes. Shepherd has a Community Forum where landscaping professionals can discuss topics, share knowledge, and connect. It has categories, threaded discussions, post likes, full-text search, and Shepherd branding throughout.

Admins and supervisors have moderation tools — a pending content queue, approve/delete workflows, content reports, and category management. The forum is cross-org so the broader landscaping community can participate.

Yes. Shepherd has bidirectional QuickBooks Online integration. Export time and invoices to QuickBooks, and import customers and employees. OAuth credentials are database-backed with connection status tracking.

Yes. Shepherd uses Row Level Security (RLS) on all database tables so each organization's data is fully isolated. The AI Query Panel enforces tenant isolation on every query, and all queries are audit-logged. The platform was hardened through a comprehensive security audit.